Customers are responsible for all customs and DHL fees for rejected or returned parcels. Minimum charges start at $75 AUD, depending on the country.

Orders placed with Afterpay are not eligible for a refund. However, we do offer exchanges or store credit.

These orders are made to order, designed and crafted specifically for you. Please note that we do not accept returns due to a change of mind, so we recommend carefully considering your purchase before ordering.

If you have any questions, please contact our team at contact@staggerstore.com.

Firstly, we sincerely apologize for any error or inconvenience caused.

Please contact our team at contact@staggerstore.com within 7 days of delivery to report any discrepancies with your order.

Check out our Warranty Page to learn more.

International orders may incur duties and taxes based on the destination country, which are the responsibility of the recipient.

To avoid unexpected fees, we recommend checking with your local customs office for the current charges before placing your order.

These fees will also be calculated during checkout, where you can choose to prepay them for smoother and faster customs clearance.